The EE Community

Resolved! Roaming in poland

Hi. Next week I’m off to Poland. Can anyone tell me how I can buy the roaming 7 day pack? Or do I get notified by ee on arrival in Poland ? just can’t see anything in their app explaining any of this thanks

Smart hub external ping response

I set up a new BQM on Thinkbroadband when I migrated from Plusnet (where I had a static IP address), but the Smart Hub doesn't respond to pings from outside my network, or at least I haven't found a setting where this can be activated.I was going to ...

Resolved! Digital Voice phone number

I've just been checking my order progress, and found that I appear to have been allocated a new phone number for Digital Voice. I'm supposed to be migrating from an analogue PSTN line, currently with Plusnet, and taking the current number with me.I'm...

Resolved! Being told i can't have 1.6gbs full fibre as im not a "new" customer?

Hi there , i currently have 2 x Mobile phones with EE and 900mbs full fibre with BT.All 3 items are out of contract within a month. I was going to switch to the EE 1.6gbs full fibre which i would love and renew my phone contracts.However when talkin...

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...

Resolved! Pensions

HiI'm a previous employee (2010-2014). Would someone be able to contact me regarding my pension plan please?Many thanksKatheine

Resolved! New order

Hi ive placed an order for the iPhone 17 pro max I have recived and email with ako code its been 48 hours I have no clue if ive been accepted or not money has been taken and can't seem to get a straight answer over the phone, can any one tell me if a...

Cannot PAY EE because Website does not work!!??

Well, here we are again on the worst website on the Planet and not much has changed since my last post.Simple reCaptcha does not 'appear' on this page on ANY browser on a PC (but works on a Phone):https://ee.co.uk/bills-payments/mobile/fast-payment-p...

Coverage in Wigan

Update: 24 April 2026 Over the past few weeks, our engineers have been working with the power company to agree a power supply for new mast. We are working with the site provider to arrange a date to access the area to complete checks to determine th...

Application error: a client-side exception has occurred (see the browser console

linked my mobile to my account so i could see the package along with my broadbandgot email to say it was all linkedwebsite jsut says: Application error: a client-side exception has occurred (see the browser console for more information).

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