The EE Community

Resolved! Scam / spam / hoax

Got an e-mail today from "[email protected]", addressed to "Hi, We're sorry we have spotted that you have been undercharged...... etc". Immediately raised my suspicions as my formal first name is normally used. Secondly, e-m from EE come from ...

Resolved! Request to remove Cifas marker - Victim of impersonation

Hi @creditteam at EE -  Need urgent helpEE had put me on incorrect default for four years and didn’t notify me via email or phone which I later got to know via credit report in Jan 2026. Thanks to EE as they investigated this and found out I was a vi...

Resolved! 74 Days since placingmy order and still No Broadband or Landline.

74 days since I signed up (and paid) for Fibre Broadband and Digital voice landline on the 30th of October 2025(VOL013-************) I signed up through the BT online chat portal  - (I am in my 80s and I am hard of hearing - so I wanted a BT account ...

Resolved! When does my contract end

Resolved! Hide debit card image on quick pay iphone 13

Anyone know how to hide the image of your card that appears when you double click on the side button? can’t see anything in settings.

Resolved! SIM card activation

First SIM went missing in the post; second SIM card had a different number, not the phone number it told me it should be, wasn't getting signal tho at some point got five random texts that were obviously for someone else.So third SIM received, trying...

Resolved! Who can I contact to suggest a site for a new mobile phone mast?