The EE Community

Trade In “Likewise” is a scam

I have never experienced something like this before! I have got in touch with the “upgrades and retention” team to see if I can reduce my plan. I was paying over £100 and couldn’t keep up as it’s far too expensive when I can get cheaper plan elsewher...

How to do trade-in deals properly

I have no idea if EE are still working with Likewize for their trade-in deals, I hope not for the sake of EE and EE's customers. Back in August when the Samsung Galaxy Z Fold 4 was released, I did a deal with EE trading in my Z Fold 3. The process di...

N/a

My sim isn’t working and my phone is saying no service and I can’t ring or call anyone but when I turn the phone off it is asking for a sim pin which I don’t know what mine is 

Pack on pay as you go

Hi, can someone please help me with my Pack. I have pay as you go sim and I always had a pack but this time I am tried to renew my pack but is not working. can you please check what is happening because I really need to use my phone asap. Thank you 

About my order

Hello sir/madami had placed an order on 12th of April but i haven’t received any update about my order yet

Re: Stuck Open Order.

Same problem here. I cannot view the Broadband page in plans and subscriptions within the EE mobile app. It has said ‘Order Pending’ for weeks. Ever since I was moved from BT FTTP 900 to EE it has been like that.I asked to add the TNT sports TV add-o...

Sim

Hi! If i pay my bill , why can  tuse my card sim ? 

Error code AF126 on live tv

EE TV now tv issues

Hello, can anyone help? I moved over from BT to EE on Wednesday. Broadband is fine. The TV has been a nightmare. I have no now tv channels. I already had a now tv account. Spoke with EE on Wednesday who could see a problem with orders failing. The la...

help for parental control with a sim card from utility warehoue

I have a sim card from utility warehoue which is provided by EE. I would like to able to block usage when needed on my daughters phone. UW only offer a block when I call them asking for 1 and calling back to unlock it (which takes an hour), there is ...