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Coverage in Newhaven

We are aware of a signal issue that is affecting some of our customers in the Newhaven area. Our mast had to be removed in April 2024, as this was requested by the landowner.  Our engineers began looking for a new location as soon as we were made awa...

Leanne_T by • EE Community Support Team
  • 317 Views
  • 10 replies
  • 2 Helpful

EE phone number not working

We reported one of our business  phones as stolen to EE last Sunday, they told me to get a replacement sim the EE store, the store were unable to register a sim to the number ( which has been in use for 14 years) so EE told me they would post one. Th...

Port from plusnet form or is it automatic

Hi all, recently took up a deal with plusnet to move to ee. I requested to keep number and obtained pac code. I entered this when setting up ee contract. Question is, do I still need to fill in the ee transfer form or will the number migrate automati...

Ee employee discount

My ee employee perks account is deactivated as I hadn’t verified it within the time frame, just looking for assistance on getting it reset or what steps to take? Thanks

Resolved! Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE  saying they've got thousands of rewards points that's going to be  lost in 2 days if they dont  click on the link to spend them?

Margih62 by • Investigator
  • 120756 Views
  • 727 replies
  • 391 Helpful

Resolved! Xbox game pass

Moved from Bt broadband to EE (was upgrading phone contract and was cheaper to move over) and was told I got Xbox game pass free for 12 months. Just got an email from BT this morning to say it had been cancelled (I assumed it would just roll over as ...

Jas1602 by • Investigator
  • 53 Views
  • 6 replies
  • 1 Helpful

Packs/top up

I have a new payg simi paid £30 for a pack that shows in my accountMy account shows zero credithow do I use my pack!! 

Copster by • Visitor
  • 14 Views
  • 1 replies
  • 0 Helpful
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