The EE Community

EE TV now tv issues

Hello, can anyone help? I moved over from BT to EE on Wednesday. Broadband is fine. The TV has been a nightmare. I have no now tv channels. I already had a now tv account. Spoke with EE on Wednesday who could see a problem with orders failing. The la...

help for parental control with a sim card from utility warehoue

I have a sim card from utility warehoue which is provided by EE. I would like to able to block usage when needed on my daughters phone. UW only offer a block when I call them asking for 1 and calling back to unlock it (which takes an hour), there is ...

Billing

I try to pay bill through the EE app  and My payment amount deducted with my bank but App dosent so the payment gone be  accepted so what's the problem happen can u check 

Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Add on

The add on page is not working. 

What’s going on

I called 150 to top up pay as you go to get another 20gb, I was transferred to a guy that said I could get 25gb a month if I payed £9.80 monthly….seemed like a good deal so answered all the questions that they ask ect…gave my card number ect… Happy.O...

Getting in touch - is anyone having the same problem

on line Account is not working

We had your broadband and phone on 22 April. we bought Cyber security £5 per month. I phoned thousands of times but Nobody can tell me where i can download the cyber security software. you sent me the email and asked me to set up online account. but ...

Swapping to eSim

Just ordered the new iPad Pro which I believe is eSim onlyHow do I go about upgrading the sim card in my current iPad to a eSim on the new iPadDo EE charge for swapping to a eSim cheers 

Returning BT/EE equipment

I have sent back to Bt / EE , but they keep asking for it back , I have called them twice ( takes over 40 minutes to one hour) . I have a picture of thier posting and our certificate of posting sent in our main post office. If I get get sent a bill f...