The EE Community

Data

Hi I’m a pay monthly customer on a 2 year contract. On the 10th of every month is when my phone bill goes out and renews. I have paid my phone bill and it even sent me a text and shows on the app confirming this however on the data usage I have left ...

Coverage in Thurnscoe

Update: 10 May 2024 Our engineers have installed the power supply at the site and we have been working with the fibre provider to agree a date to install the transmission needed for the new mast. We have experienced a slight delay arranging a date to...

Moving house

TNT Sports add-on

Please can someone tell me how to activate this? I know there are a lot of posts already on this subject and the common answers (which don't work) are:"Log onto your account and click on the add on to activate" - option doesn't exist"Once you've chos...

Cancellation of broadband / telephone package

I recently placed an order for broadband and telephone but decided I no longer required it, as my speeds with BT are far faster than what EE is offering, and with having a full schedule with a variety of appointments mainly medical and unable to acco...

Activate Discovery+

We were sent a reminder that Discovery+ had not been activated by us. Try as we may we can’t get the activation link to work!!!! Can anyone help?

Charity Support

Hi Everyone,I am a trustee of a local charity who put on a large local event and we need to find support to ensure our own infrastructure has solid internet connections (even when the mobile network becomes unstable due to volumes of people). Does an...

Compensation due

I ordered my broadband on the 12/12/2023. I have been with EE for a very long time! The engineer didn’t come out till the 10th of April. I had to unfortunately postpone my university course due to not being able to do my essays etc as had no internet...

EE, premium prices

ee have given me constant problems 1. when i had a promotional unlimited data add on it still used data from my pack allowance 2. when i tried to cancel my pack later on it took 6 weeks to get rid of it 3. i have an offer to get free data when i top ...