The EE Community

Unusable

For the past 3 weeks I have not been able to make calls without the audio dropping out, mobile data is dreadful at the best of times, 5g or 4g nothing makes a difference.. been through all the usual checks with my iPhone, but on WiFi FaceTime audio w...

How long is website usually down for maintenance?

I’ve been trying to login to gift some data to from 11 pm……… It is now nearly 3 am……… I would’ve thought that they would’ve finished the maintenance by now…… Can anyone tell me how long the site is usually down when this sort of thing happens? Thanks...

Can't make credit card payments since switching to EE

Had to switch from BT to EE and inserted new card yesterday, tried to pay for postage online with Royal mail today as I usually do but kept blocking payment at text autorization stage, seset my computer and cookies, phoned my credit card company 3 ti...

Repairs and warranty scam

Hi All, after being an EE customer for years it pains me to have to write a complaint like this. in April i was contacted because i was eligible for a free upgrade. I thought id try something new and decided on the Galaxy z Flip 3. Great phone, looks...

EE wifi hotspot

Hi,i'm using ee hotspot wifi on a macbook running OS14.4.1. wifi often gets a exclamtion mark and disconnected. I then need to turn off and on wifi and log onto ee wifi again.it happens 10 times a day. this is very annoying because every time  I need...

Mis sold contract paired with terrible porting experience

Not sure which channel to put this as there are a few problems.On Saturday I went into EE in Morfa Swansea, my partner is with 3 and was sick of the bad signal, so we decided to go in and get her switched to EE as generally i've had fantastic service...

£5 free credit offer

I received a Text from ee offering me £5 free credit if I accepted, which I did and received a further Text saying that the offer had been added to my account and that I had 7 days to top-up with a minimum of £5 which I did and subsequently received ...

EE perk code not working

Dear EEI am trying to upgrade my SIM only plan to your 24 month £15/month plan. I have a new EE perk code which should give me a 20% discount but when entering the code in the “Got a promo code” section I get an invalid code error. Have tried 2 diffe...

Switching mobile from BT to EE

Hi- I’ve switched mobile from BT to EE and keeping my existing number. The new SIM was inserted yesterday with instructions to switch phone on and off and that would be it all set up. 36 hours later I still cannot receive or make calls. I have signal...

Awful customer servive regarding a billing error, where they took £820 in error