The EE Community

I am entirely unimpressed with pretty much all aspects of EE

Coverage in Newhaven

We are aware of a signal issue that is affecting some of our customers in the Newhaven area. Our mast had to be removed in April 2024, as this was requested by the landowner.  Our engineers began looking for a new location as soon as we were made awa...

Top up from abroad.

Hi, They have just removed my balance of 12.40, despite making text messages every 3 months from the US.I tried to top up using a UK card but they wanted to confirm payment, but as I had no balance could not receive the call!topped up using a US card...

I want to change my monthly plan

Please let my know how can I change my monthly plan

Keeping a deceased person's number

Hi,My Dad passed away 4 months ago. I cancelled his monthly SIM contract shortly after.I was wondering what the policy is on if, or when, the phone number gets recycled and reissued to another customerIs there a way to hold this number from being rec...

My EE ESIM has no service when I’m abroad

last year I had no problem when traveling this year I’ve been Marrakesh and now I’m currently in Turkey and my eSIM has no service.  I’ve turned my phone on and off multiple times and it still has no service

Direct debit date change

I want to change my direct debit date . 

PAY AS YOU GO problem

HelloI have been using PAY AS YOU GO SIM card EE since last year. I loaded it 5 months ago and yesterday. I have been in Bulgaria since September. I have used the number several times, just for messages. Now I can't do anything, neither calls nor mes...

leaving EE

Can anyone help me with this I have 2 sim only contracts with EE and I want to leave can anyone tell me the correct process to leaving who I need to notify, how much notice I need to give, and how I go about transferring my number to another provider...