Having been migrated on to EE broadband and EE mobile from BT, I have spent a total of 3 hours on hold over three calls in as many days. Despite the helpful sounding responders when contact is actually made, the promised action hasn't occurred. The website is a mess and seems to focus wholly and solely on trying to generate revenue. I've just had a text saying I have a "spend cap" on my account - I don't know what that is and I didn't request it - and that chargeable services will not be available to me.
The broadband doesn't work and the promise to fix a failed (on EE's part and by their own admission) part of the order has not been followed up on, in line with the firm and sincere commitment given to me.
And that is just in the first week of the contract. Unacceptable.
I expect, request and require better, and the competition is calling.
