The EE Community

Do I Have ‘Full Fibre’?

Stupid question time as I can’t get through to EE. My contract ends soon (thanks EE for letting me know 13 days beforehand ) and I’m considering my options. I’m currently on ‘Fibre Plus Broadband’: is that full fibre? 

EE website shows "Blocked"

Hi all I am trying to access my EE App and website to check bills and any upgrades etc but every part of website keeps showing a "blocked" page. I have cleared cache, cookies, history and it is happening on both my phone and website.  How do I fix th...

Roaming and want to speak to a human being

How do I get to speak to an actual human being and not the rubbish text service that does not answer my query.I have a very old package with EE and also an additional handset with another package for a family member. The EE app does not make it clear...

Broadband keeps disconnecting

Hello there, Our Wi-Fi keeps disconnecting and randomly going down to 34 mbps from anywhere in the range of 64-75mbps. As 34mbps is below our stay fast guarantee of 50mbps and we very often see this I don't think our broadband is doing what it should...

Add-ons

Is there still problems with the add-ons in the EE app 

Hello l want to change my address can you hellp me please

Using my iPhone in the USA

My brother is in the USA and didn’t text ROAMING to 150 before he went.  Is there any way he can use his EE iPhone in the USA whilst he is there? It seems he can use WhatsApp, but the other functions on his phone don’t seem to be working. TIA to anyo...

EE TV

How long does it take for Netflix & Now take to be activated after installation has taken place?