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Resolved! Mis sold contract paired with terrible porting experience

Not sure which channel to put this as there are a few problems.On Saturday I went into EE in Morfa Swansea, my partner is with 3 and was sick of the bad signal, so we decided to go in and get her switched to EE as generally i've had fantastic service...

updev by • Explorer
  • 50 Views
  • 5 replies
  • 2 Helpful

Earbuds with Galaxy S23 FE

I recently purchased a Samsung Galaxy S23 FE. On the EE site when I purchased it said it was eligible to claim free earbuds. However when I go on the link to claim, EE does not seem to be registered as a qualifying retailer? Does anyone know about th...

Unusable

For the past 3 weeks I have not been able to make calls without the audio dropping out, mobile data is dreadful at the best of times, 5g or 4g nothing makes a difference.. been through all the usual checks with my iPhone, but on WiFi FaceTime audio w...

EE4

Hi sir/madam. It’s a new EE4G  mini router  device I have and it is not letting me login  with  the password that came with it .what can I do you sort  this problem out ?   Yours  sincerely holly 

Switching mobile from BT to EE

Hi- I’ve switched mobile from BT to EE and keeping my existing number. The new SIM was inserted yesterday with instructions to switch phone on and off and that would be it all set up. 36 hours later I still cannot receive or make calls. I have signal...

s2will by • Visitor
  • 35 Views
  • 2 replies
  • 0 Helpful

BT transfer to see problems

Hi, I was transferred from BT to EE on 19 April, almost a month ago.I was on the highest package, full fibre 900 and I was supposed to get like for like package with the full works 900 with EE. This includes new wifi discs and hybrid connect.My issue...

Ajr999 by • Investigator
  • 78 Views
  • 4 replies
  • 2 Helpful

Sim only plan not showing on online account

Hi,im hoping someone can help me. so I purchased a sim only deal in March 2024 after my phone contract ended. My email was already used for my online EE account where I was able to manage my phone and data bills. However, since moving to a sim only d...

Lailuma by • Visitor
  • 14 Views
  • 1 replies
  • 0 Helpful

EE wifi hotspot

Hi,i'm using ee hotspot wifi on a macbook running OS14.4.1. wifi often gets a exclamtion mark and disconnected. I then need to turn off and on wifi and log onto ee wifi again.it happens 10 times a day. this is very annoying because every time  I need...

Linking Partners Account

Trying to link my partners mobile account to mine so she can benefit from the unlimited data on our broadband account. It won’t link as it says it’s linked to another account. Is there any way to do this or is?

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