Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sim only plan not showing on online account

Lailuma
Visitor

‎14-05-2024 10:50 PM - edited ‎14-05-2024 10:51 PM

Hi,

im hoping someone can help me. 
so I purchased a sim only deal in March 2024 after my phone contract ended. My email was already used for my online EE account where I was able to manage my phone and data bills. 
However, since moving to a sim only deal, my EE account does not show my sim plan at all, so I dont know how much I’ve used etc. 

I am  struggling because I got a text saying that I’ve used 80% of my data weeks before my monthly renewal which is absolutely bizarre considering my plan gives me 125GB!! And I use wifi at work and at home. 

any suggestions on how I can access it online?

TIA

0 Helpful
1 REPLY 1
Katie_B
EE Community Support Team

‎15-05-2024 08:23 AM

Hello @Lailuma. 

Thanks for coming here. 

Did you upgrade to a SIM only plan keeping the same number or did you take out a new contract?

If you text AL to 150 does it report back the correct allowance?

Katie

0 Helpful