The EE Community

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WiFi Calling Not Working

WiFi calling is not working on iPhone, have attempted usual methods of forcing phone into airplane mode without success. Internet signal is strong and fast. Have reported it to my ISP in case they have changed settings or there is port forwarding con...

Changing direct debit date - stuck

 I'm trying to change my DD date on the app but it just keeps sending me to the help article, and when I follow the instructions I still can't get to the right section. Any help??

Keeping a deceased person's number

Hi,My Dad passed away 4 months ago. I cancelled his monthly SIM contract shortly after.I was wondering what the policy is on if, or when, the phone number gets recycled and reissued to another customerIs there a way to hold this number from being rec...

Bizarre issue with new hub and Discord

As the title says, I'm having a very odd issue with my new Smart Hub Plus after previously using a BT Smart Hub 2. When using Discord, specifically the PC app over ethernet, I am unable to upload images or stream to friends without the connection alm...

Return kit

I am being sent lots of emails requesting me to return kit by 10th May or I will be charged.  I returned the kit on 9th April and have the certificate of posting. The problem is I joined EE in January, but there was a problem so got moved to BT in Fe...

Promotion pack

I purchased a 5day pack the other day but I'm certain It ran out a day early. I need to get in touch with someone urgent and have no minutes. Is there anything I can do to get the minute back because I don't have anyway of getting to the shop for a t...