The EE Community

Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Netflix premium upgrade keeps getting declined

I have Netflix as an inclusive extra and it’s all up and running, I decided to upgrade to the premium tier for an extra 10 pounds per month, every time I upgrade I get a message 10 mins later saying this was declined by EE and I get bumped back the b...

Roaming abroad with PAYG

I'm abroad for 18 months (Australia and New Zealand). I've received SMS messages listing costs for sending texts and making calls, while over here, but attempts to send messages fail with "Error 38".  Why is this?Secondly, I'm making regular top ups ...

Have to make chargeable call/text or will lose number and any credit available

I have just received a text  reminding me of the above. I thought it was 179 days in which this takes effect or has this changed? I last made a chargeable call on the 26th March  which is 49 days ago so I wondered why I should receive this text so ea...

Sim Card not recognised

Hi, My I Phone 11 has recently had a system upgarde but it is advising that the sim card is bot recognised so I'm unable to make any calls including 150. Does anyone have any idea how to fix? Thankyou 

Using Draytek Vigor 130 and Unifi Setup

I am looking at moving from Sky to EE for my broadband.I currently have my own network setup using Unifi which gives me great wifi coverage throughout my property.To get this working with Sky I had to replace the Sky router with a Drayteck Vigor 130 ...

Microsoft 365 Personal as an inclusive extra

When I took my current deal with 3 inclusive extras, this was an option to select, and I see it’s still advertised for anyone taking out a new contract. However, when I go to the page where I can select my extras it does not appear. Why is this?

Awful customer servive regarding a billing error, where they took £820 in error

Client advisor misadviced

I switched to EE from Three on 11th April at the 155-157 Oxford Street branch. Ms Daria, The advisor, offered me and my partner 30% discount for the plans, £25 per month. However, the first bill charged me £36 and I spoke to the manager and the same ...

XXXXXXXXX Who is this?

This caller has been sending threats and I would like the name and address of this person to see if it’s someone I may know, thank you all for help  [Mod Edit: Removed mobile number from subject field]