The EE Community

Ee Perks

I am trying to get onto my ee perks account, the message said that a link has gone to my NHS work email but it has not.what do I need to do so as I can claim my NHS discount code.thank you for any help you can giveclare

Roaming abroad with PAYG

I'm abroad for 18 months (Australia and New Zealand). I've received SMS messages listing costs for sending texts and making calls, while over here, but attempts to send messages fail with "Error 38".  Why is this?Secondly, I'm making regular top ups ...

Appalling customer service

Rubbish customer service after been a loyal customer for ten years! Put a complaint in but can’t tell me how long it will take to resolve or speak to anyone in complaint department. Great…… roll on leaving 

Data Add On

HelloI am going to an area without wifi for a week, so I am likely to go past my data allowance.  The options seen to be a recurring monthly add on or 15 hours.  I just want to buy 5gb as one off. Can I do this?Thank youAlan

Netflix premium upgrade keeps getting declined

I have Netflix as an inclusive extra and it’s all up and running, I decided to upgrade to the premium tier for an extra 10 pounds per month, every time I upgrade I get a message 10 mins later saying this was declined by EE and I get bumped back the b...

About my phone network

There is network problem in my new phone Samsung fold5

No network in USA

Hello all.just landed in USA, 2 phones on iPhone 15, me contracts, unlimited everything and mobile roaming abroad yet can’t use my handset, only available on wifi and can’t call EE to sort this out. so mad at the moment as EE promised everything woul...

Lu4 0DS

Data

Hi weneed data urgently I’m Ina different country 

New app.. bag of **bleep** .

Carnt pay bill on new app have to log in via a search engine.. bring back the old app ...