The EE Community

Pay by mobile

Is the pay by mobile service down at the moment I'm tryingvto purchase something on xbox but it keeps saying there was an error  I have removed my spend cap but its still not working

EE

EE has crashed for me for months just seems like a bad app and the Internet login is the same just says I can't login right now and that they are approving it I was on it earlier today then bang it crashes? 

Roaming in Europe

Hi, I’m currently in Berlin and my roaming isn’t working. This also happened to me last week when I went to Amsterdam. I’m using iPhone turned on Data roaming on cap limit off. Restarted my phone and all the troubleshooting done. I have 2.47£ roam in...

Add ons page not working

I have outstanding credit however I’m unable to purchase add ons as the page states it’s not working

Awful customer servive regarding a billing error, where they took £820 in error

Sim not provisioned

Got my sim with my phone contract and I put in into the phone, the sim is not registered 24 hours after I first put it in. I have tried all the EE recommendations but none helped. I cannot call or text and no one can to me. I dont know how to use the...

Ps5

It doesn’t even let me make my purchase 

EE Perks account deactivated

Hi - tried to register this evening, receiving account deactivated message when trying to log in. Tried password reset and still not working. Can this be re-activated please? Thanks! 

Ee Perks

I am trying to get onto my ee perks account, the message said that a link has gone to my NHS work email but it has not.what do I need to do so as I can claim my NHS discount code.thank you for any help you can giveclare

Upgrading pay as you go sim

Hello Will my phone number stay the same if I put in my new upgraded pay as you go simcard?  Today I received my new simcard and on the sticker it says the pin and puk code but also says mobile number which is not the same phone number as the one I h...