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Rude behaviour and no response from insurance team

 I have 2 connections from EE with iPhone 15 Pro Max and another connection from O2.  My first number is ******** and second number is **********.   My insurance for my last phone was from the Bank. This time your EE store people suggested to me that...

Roaming abroad with PAYG

I'm abroad for 18 months (Australia and New Zealand). I've received SMS messages listing costs for sending texts and making calls, while over here, but attempts to send messages fail with "Error 38".  Why is this?Secondly, I'm making regular top ups ...

Al_T by • Investigator
  • 68 Views
  • 10 replies
  • 2 Helpful

Add on

I topped up my credit today on the website but keep getting a problem error message.

Emearg62 by • Investigator
  • 53 Views
  • 8 replies
  • 0 Helpful

BT transfer to see problems

Hi, I was transferred from BT to EE on 19 April, almost a month ago.I was on the highest package, full fibre 900 and I was supposed to get like for like package with the full works 900 with EE. This includes new wifi discs and hybrid connect.My issue...

Ajr999 by • Investigator
  • 81 Views
  • 5 replies
  • 2 Helpful

Resolved! Mis sold contract paired with terrible porting experience

Not sure which channel to put this as there are a few problems.On Saturday I went into EE in Morfa Swansea, my partner is with 3 and was sick of the bad signal, so we decided to go in and get her switched to EE as generally i've had fantastic service...

updev by • Explorer
  • 54 Views
  • 5 replies
  • 2 Helpful

Earbuds with Galaxy S23 FE

I recently purchased a Samsung Galaxy S23 FE. On the EE site when I purchased it said it was eligible to claim free earbuds. However when I go on the link to claim, EE does not seem to be registered as a qualifying retailer? Does anyone know about th...

Unusable

For the past 3 weeks I have not been able to make calls without the audio dropping out, mobile data is dreadful at the best of times, 5g or 4g nothing makes a difference.. been through all the usual checks with my iPhone, but on WiFi FaceTime audio w...

EE4

Hi sir/madam. It’s a new EE4G  mini router  device I have and it is not letting me login  with  the password that came with it .what can I do you sort  this problem out ?   Yours  sincerely holly 

Switching mobile from BT to EE

Hi- I’ve switched mobile from BT to EE and keeping my existing number. The new SIM was inserted yesterday with instructions to switch phone on and off and that would be it all set up. 36 hours later I still cannot receive or make calls. I have signal...

s2will by • Visitor
  • 38 Views
  • 2 replies
  • 0 Helpful
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