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Do I need a new phone
My landline has been set up and is ready to go since last week but I am unable to use the phone as there is no dialing tone just a message saying there is a problem.My phone is plugged into the back of the router but the phone is well over 10 years o...
No order number - can't access bill
I have had fibre bb installed. No order number came with the text order confirmation and so I can't access my account/bills info etc.Also in the app there is no 'Bills & Payments' tab.What am i supposed to do to check my account has been set up corre...
View and Manage Add Ons
Can anyone explain where I can view and manage add ons for all account devices? Should be super obvious in the dashboard but I can't see it anywhere. Thanks..
South of Cambridge used to get 4G now 2G for days
Hello,I used to consistently and reliably get 4G in the south of Cambridge but recently (for at least a week) only get 2G. The satnav struggles, opening websites is slow etc. and I see the dreaded 'E' by the signal strength indicator. Any idea what's...
Unlimited contract
Morning everyone can someone just explain to me please last week i had a unlimited contract with EE they supposed to be charging me 13 pounds but from the first week they took 59 pounds on my bank account ???
Tech Support UK
How do I contact someone within the UK for help with an addon benefit.150 leads me in circles with a machine.The "Chat" option in the EE app, after dealing with a bot, connects me to a call center in India and their level of English is terrible. They...
Re: Overpayment of contract without upgrade
Yes! Me too! We have over paid £2500 to £3000 on 4 contacts over 2 years! Totally shocked! Two were wireless routers which we have been told by shop staff could not be changed! No record of the conversations on our account! Offered £250 which we have...
Connecting to EE Smart 4G Hub (sim)
Just changed from BT to EE and although I can easily connect my iPhones, iPads and TV I cannot access Hive or my cameras. The camera is connected but I can only locally control it when in the house. Is there any settings I need to change on my EE hub...
Do I need to request 5G or should it just work?
Do I need to request 5G or should it just work?I entered into a 5g plan a few months ago when I only had a 4G phone, I now have a 5G capable phone (Google Pixel 7a) but I'm still only getting 4G. Can anyone tell me if I need to request 5G or should ...
Transfer from plusnet - EE website pages not working
I'm trying to transfer from my Plusnet Mobile account to one of the exclusive EE deals I'm apparently being offered I'm able to get a code and can see the deal options, but when I click to buy any of the deals I just get a screen with a loading symbo...
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