The EE Community

Trying to cancel at the end of contract

My contract ends in 43 days. I tried to cancel a couple of weeks ago and was advised to call back after yesterday once I hit the 45day before the minimum term. I’ve been on the customer service chat today asking to cancel and then again via telephone...

My line is not receiving text messages abroad

To technical experts I can’t receive massages after communicating back to London officials four times 

£5 free credit offer

I received a Text from ee offering me £5 free credit if I accepted, which I did and received a further Text saying that the offer had been added to my account and that I had 7 days to top-up with a minimum of £5 which I did and subsequently received ...

Re: Charges for receiving texts whilst abroad

I got told the same this never used to be the case, time to find a better supplier 

Xbox Game Pass

Hi I recently switched to EE broadband and was told that I would get 6 months free game pass but when I click the link and select add nothing happens. Can someone help please??

No network

I'm awaiting a new SIM via post but recently I've lost network services. Is this because the new SIM (which will have the new number) deactivates the old, or is it coincidence? I'm in the highlands in Scotland.TIA

Can not activate discovery

I’ve tried to activate Discovery + on tv but will not load page just keeps going back to original activate page, can anyone advise on doing this 

Replacement SIM not provisioned but old SIM stopped

Looking for help please.I've been trouble shooting with call centre around how my phone hasn't been really working as a phone outside of being on WiFi (calls not connecting, sometimes saying not registered on network, data barely ever working and if ...

Chatham

I have been trying to speak with an agent in 2 days now.They never return their calls.

My watch contract ended in March, how do l terminate . I am still billed for it.