The EE Community

Just switched to EE from BT broadband - utterly confused

Went to the EE shop last week to upgrade my mobile. Was told if I switched to EE broadband, my mobile bill would be £20 less per month. Husband was there. He was the BT account holder for broadband, so he said yes. I was dubious, but anyway …Everythi...

Re: How do I access online chat

how do i put more money on my account 

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

Cannot connect Smart WiFi Pro Extender to WiFi 7 Router

Ok, What am I doing wrong.Firstly received my new WiFi 7 router at the weekend and set it up. Used the transfer devices option (I guess this 'just' renames my new router to my old router settings). Setup the Hybrid Connect as well.This evening (1 day...

Order cancelled

Why was my ordered cancelled??

Hi am try to top my phone up with my voucher cause my phone been cut of and a f

Ordered AirPods but got 4 glue sticks

Reported to EE store but all I got was investigation completed. Now PayPal investigating. Looks like I’ve lost £198. Been a loyal customer of ee with two phones. Do I get sympathy or compensation, so far none. Also, Why don’t they have a phone number...

Not Looking for a Fix, Just Curious—What’s Up with EE’s Account Issues?

TL;DR: Signed up for an EE eSim, hit account linking snags, got great support but no fix. Found this is a years-long issue—why doesn’t EE just admit it and schedule a proper resolution?The Setup ProcessBuckle in—I’ve got a tale to tell! A few days ag...

Xbox

I’m supposed to revive a 6 month Xbox game pass ultimate subscription from EE but every time I go one the link it says error

Compliment

Yesterday at the EE Canary Wharf branch, a very helpful employee named Eshaan (hope the spelling is correct) was helping us. We came to add another phone onto my contract and he offered us amazing deals and his input helped us pick out the appropriat...