Devices

Phone delivery issue

Hi everyone. I am submitting a complaints regarding to phone delivery,Couples of days ago I just buy a new phone contract from ee website,All the things is fine , I have received the order number and tracking number and Dpd delivery pin.But I never r...

Am I able to exchange beats earphones for a different colour?

I got some orange Powerbeats Pros for christmas, but when I opened them up, they were way brighter than I expected them to be. I’d quite like to exchange them for lilac - does anyone know if EE offer an easier exchange process than filling in the ret...

New iPhone - lost telephone number in data transfer

Just moved from IPhone 13 to 15. completed data transfer and now have no telephone number and unable to make calls or send messages on new or old phone. Does anyone have my ideas.

Beware of Tablet Deception

I went to the EE store near Oxford Circle to upgrade my phone - I was given a 'free' tablet - to all customers please beware of this deception - the salesperson most likely will not tell you the SIM will be charged to you each month and you will be l...

Resolved! File location

Where do bills download to on an iPad? I have to tap the notifications when they briefly appear at the bottom of the screen. They don’t go to Downloads

Resolved! looking to remove Apple Watch from my account

how do I take an Apple Watch of my acc

Resolved! Phone Failure One Month Before Final Payment

Hi everyone,I’m posting here to share my experience and hopefully get some guidance or support.I’ve been paying for this phone(s24 Ultra) consistently for almost one year, without missing any payments. I have only one month left before the final paym...

Resolved! AirPod Max

I used to be with EE until earlier this year. During my time I purchased a pair of Apple AirPod Max alongside my contract. They seem to need a service due to a Bluetooth stack problem which stops them from pairing. I called Customer Service in order ...

Resolved! Apple Watch Ultra 3 won’t have 5G

I received my Watch Ultra 3 today and as i suspected only has 4G. Called EE to be told that no watch plans currently support 5G. Spoke to a manager aswell to confirm and its true. At the moment although the watch is 5G compatible we are stuck with 4G...

Resolved! Samsung a17 compatibility with Samsung wear 6 lte

Good afternoon I know from Samsung that the Samsung a17 5g is compatible with the Samsung wear 6 lte watch but is that phone supported by EE with an esim.Thank you