Devices

EE app not pairing with hub

So for some reason I am now unable to pair the EE App to the hub. After spending an hour on the phone today with EE , it's still not fixed. I'm led to believe that this could be down to an update issue , it's either the app itself or android and it's...

iPhone Duo Delays

Hi all, can anyone confirm if they ordered/upgraded to the iPhone duo online on 16th October 2026 and have since been told that as this was online other back ground things happened meaning it wasn’t placed until the 17th? And no no idea when will be ...

iPhone Duo - Sceptical about my order

So, I preordered an iPhone duo immediately after preorders went live last Friday. I did so over the phone as my online order for the iPhone 17 Pro Max last year turned into a Sh.. Show and ended up being cancelled.The sales rep confirmed everything o...

Resolved! iPhone 18 pro, Pro max (iPhone Duo) that time of the year again, Thread

Hello dear Ee community people, is that time of the year again, pre ordering the new iPhones and Apple Watch and the new special edition Apple fold phone, as you all know the apple event is going on live right now and they are presenting the new iPho...

iPhone Duo - preorder tracking confusion

When ordering I was told on website, by email and confirmation email to expect delivery on launch date (that hasn’t happened as no dispatch yet). my tracking is now just showing “Your order is in hand. Check back later for your delivery date.” does ...

Sim

My phone won’t transfer the eSIM to my new phone

Apple Mobile handoff - when available ?

Hi,I see Apple are rolling out ‘mobile handoff’ ( https://support.apple.com/en-us/127274 ). With EE being the first to implement - so when would we likely see this thanks

Resolved! Enquiry About iPhone 18 Pro Max Monthly Plans

Hi, I'm interested in the iPhone 18 Pro Max on a monthly plan. My budget is £40–£50 per month, preferably with unlimited data and no upfront payment. Could you tell me what deals are available? I'm 16, so my parent or guardian would need to arrange t...

EE messed up, I’m getting punished

Hi all.So, like many, I pre-ordered the iPhone Duo 256GB Night Sky minutes after the pre-orders went live, received a confirmation email with an XKO number.Following day, I was asked to call EE. The system messed up and didn’t fully process the order...

iPhone duo dpd text

iPhone duo preordered 1.30pm on preorder day & due to arrive tomorrow but not received a dpd delivery text or any update on tracking. Contacted ee that said I am down to receive it tomorrow dpd text until 8pm but still no text or confirmation. Has an...