Devices

Changing number on an order

I put in an order for a dualsense ps5 controller but mistyped the phone number which means that DPD has been sending the delivery pin to the wrong person this whole time - each phone number i call to resolve this problem asks me for a phone number wh...

Resolved! iPhone Duo - preorder tracking confusion

When ordering I was told on website, by email and confirmation email to expect delivery on launch date (that hasn’t happened as no dispatch yet). my tracking is now just showing “Your order is in hand. Check back later for your delivery date.” does ...

iPhone 18 pro, Pro max (iPhone Duo) that time of the year again, Thread

Hello dear Ee community people, is that time of the year again, pre ordering the new iPhones and Apple Watch and the new special edition Apple fold phone, as you all know the apple event is going on live right now and they are presenting the new iPho...

18 Pro Max Dispatch time

Hi,I just ordered the Iphone 18 Pro Max and it says that it will usually dispatch in 13 days, however, if I go onto EE's website if I want to order the same phone again, apparently now it will only take 7 days. So I want to know why mine is saying 13...

iPhone 18 pro max order

I placed my order for the iPhone 18 pros max 256gb glacier as well as a case, screen protector and plug on the 18th of September.My phone is yet to arrive saying it’s been delayed when I’ve been told to wait to get one is 1-3 days. I’ve called 150 3 ...

Resolved! Been charged device plan but phone not delivered — EE contract

"Has anyone else had this with EE? My contract phone hasn't arrived but I've already been charged for device on my first bill. Surely that's not right — you shouldn't pay for something you haven't received yet. What should I do? Thanks everyone "

Resolved! EE PUBLIC WIFI STOPPED WORKING ON PS5

For the past 9 months, I have been using EE public wifi on my PS5. You connect to EE Wifi but internet will fail. You open Network > Connection Status > View Service Status > opens EE public Wifi Authentication Portal > Enter login details > You now ...

Resolved! Unlock device sit not working

Hi, I’ve been trying to unlock my device which is locked to EE it’s an iPhone 11 but when I type in the IMEI number and click next nothing happens. the site seems to be frozen or something. is there a way around this?

Resolved! Error 007 - Can't activate Apple Watch data on Essentials Plus

Hi folks,I’ve just joined EE for the first time I’ve taken out the essentials plus plan which includes unlimited data for my Apple Watch but whenever I try to add the Apple Watch plan it just tells me I’m not eligible for an additional lines and it’s...

Resolved! iPhone Duo Delay

Evening everyone!I ordered the iPhone Duo 512GB midnight sky on the 23rd October and I know it’s a long waiting time, I was told 28 days when I ordered the device which would be the 20th Nov which is completely fine!I contacted them today regarding a...