Devices

Resolved! OPPO FIND X9 ULTRA

I find it quite disappointing that EE has not stocked the Oppo Find X9 Ultra, especially considering their supposed partnership with Oppo to market their devices. It appears that the only places to purchase this phone in the UK are either the officia...

WiFi issues

Since moving from BT to EE for broadband my Google Pixle phone will not hold a WiFi connection with the EE router . All other devices work fine but the Pixle constantly drops the connection and is very difficult to get back on line.Generally coming u...

PAYG roaming in France not working - can receive EE texts but cannot send SMS,

I am using EE PAYG. The SIM worked normally in the UK. I am now in France. The SIM registers on Orange France and shows roaming. I purchased the EU roaming pass. I tested the SIM in multiple phones. I can receive EE service texts but I cannot send SM...

Problems sending Whatsapp invite and other messenger related issues

I am trying to send an invite to join whatsapp but am getting a message in messenger saying "currently unable to send your message. It will send when the service becomes available".Not been an issue before, but in the last month or 2 I have upgraded ...

Will EE support RCS E2EE (End 2 End Encryption) on IPhone RCS messages...

Are there plans to support the recently released 26.5 update feature of E2EE for IPhone RCS? If so any ideas of a timeline?

Resolved! Smart Watch Claim

Hi all, i recently purchased a Samsung galaxy S26 and i should be able to claim a free Smart watch i believe until the 3rd which is tomorrow but i cant find a link to anything, has anyone else done this?.Thanks

Apple Watch SE Cellular for location tracking

I have an iPhone with a Sky Mobile contract.I want to buy an Apple Watch SE Cellular for my 9-year-old using Family Setup. Can I keep my phone on Sky and activate an EE Standalone / Family Watch plan, or do I need to move my mobile contract to EE?

Resolved! selling

I have paid off the flex payment on my iphone and have upgraded so i am free to sell my old iphione 15, how do i get the below info i need to show the company purchasing my old phone?1. Proof of purchase2. Confirmation of contract status3. Ownership ...

Resolved! Upgrading

Dear Customer Service, I hope you are doing well. I recently placed an order and received the confirmation email with the order number. However, I have not received any further updates regarding the status of my order. Could you please let me know i...