Devices

Where is my order

I placed my order since 19th of Sept. Of iphone 18 pro max. I haven't heard any thing about delivery up to now. It's over 2 weeks already , and near to monthly payment time but I haven't got the order still.

Delivery date - Apple Watch series 12

Hi, I placed an order on 26th September for an Apple Watch series 12 I’ve had no information on delivery date or anything, wondered how long it would take to come?

Resolved! iPhone 18 pro burgundy ordered 2nd oct when do I expect it

Hi I ordered the iPhone 18 pro burgundy on 2nd October the ordered info said expect despatch 3 days but I’ve been seeing a lot of info online saying waits are longer. Any idea when I should expect to receive it ?

Resolved! EE App issues

I cann't get the EE app to log in on mt Galaxy S24+, once username/email is entered, I get stuck on the "auth.ee.co.uk" page with the spinning ee green circles and get not further. I had the app working fine on both Galaxy S24+ anf my Galaxy S10+ ta...

Phone swap

Hello there, This is my first time posting but I will keep it short. Been with EE for 11 years including 5 mobile phones in my account (4 kids) and I feel a bit annoyed. Had a text saying swap your iPhone 17 pro for the 18 pro. My 17 has been in a ca...

Resolved! Upgrade on phone

I only took out sim pay monthly was 27.50 a month after few months I wanted phone so went for iPhone 17 pro max was 88.00 a month contract started 19 August phone came but wasn't in and dpd sent back to ee and they ended contract 19 September but say...

New iPhone 18 Pro Max - signal issues

Done an apple diagnostics test and get the attached result see photo. anyone else getting same and sometimes signal issues with the new handset ??my partner has done the diagnostics and in a different part of the country and got the same error with ...

Resolved! Re: EE Blacklisting issue

Hi Alli am going through to same situation and it’s been 3 months without any solution can anyone please guide me or tell me if they had this sorted? thanks

Resolved! Faulty phone

I recently bought an Honor SIM-free mobile from EE. When I powered on the phone, I noticed that there was a crack inside the phone.I contacted EE to report the issue. I was simply told to return the item, but I was disappointed with the lack of prope...