discovery+ upgrade for EE TV customers during Olympics

[JordanTA]

To celebrate the Olympic games, all EE TV customers (with discovery+ basic) are getting a free upgrade to discovery+ standard.

You'll have access to the upgraded content (via discovery+ app and channels) so you can watch every moment of the Olympics, which kicks off on July 26^th.

Who will get it

The upgrade will be free to all our discovery+ basic customers. The free upgrade runs between 22^nd July to August 12^th. 

After August 12th access to the content will no longer be available, including any recordings made from the Eurosport channels.

What if I already have discovery + Premium?

For our Sport, Big Sport, Sport on Copper and Full Works customers (or customers who take our TNT Sports add on) who already have access to the Olympic coverage via their Premium subscription, you’ll see 7 extra Eurosport channels in the TV guide.

What will I get?

This means that ready for the opening ceremony, all eligible customers will have access to:

• 24/7 Coverage of the Olympic Games
• All 9 Eurosport channels covering the Olympic games
• Access to unlimited app content: EE TV customers will have full access to the discovery+ app, the only place where EE TV customers can watch every single moment of the Olympics – live 
• You can see the channel numbers in the sport section here

We have thousands of customers who haven't activated their discovery+ subscription. To make sure you don't miss out, please click here to activate your subscription.

[Rox_49]

Hi .

Will the full  Olympic coverage be available on the Discovery+ app also ? Right now it’s saying content is not available with the current pass . 

[JordanTA]

Hi @Rox_49 we've raised it with discovery+ and will come back as soon as we can. As far as we were aware it should be available via the app but we'll get clarification.

[LucyfromEE]

Hi @Rox_49 - Can you check for us that you have activated your subscription please? And if so, try again please and let us know if you're still experiencing issues. discovery+ confirmed there was an issue earlier today with Olympic packages, but this has now been resolved. Thank you. 

[Rox_49]

Hi Lucy.

Yes I can confirm it’s all working now, and it’s great. 
 Thank you. 

[LucyfromEE]

Brilliant news, enjoy the Olympics @Rox_49 ! 

[Weerab2024]

I am also not able to watch through the Discovery plus app and it's activated. It is saying 'contact your provider to find out how to watch'.

I can watch the pop up channels through the EE TV app though. 

[LucyfromEE]

Hi @Weerab2024 - I've messaged you privately to get some more information about your issue. 

[SwannyD2]

I’m having the same issue too. Linear channnels working fine. 

Getting a ‘contact your provider for how to watch’ through Discovery +

[Modonnell14]

I'm also having a problem with the app. Linear channels are working on EE TV but app says please contact your provider