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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 4611 Views
  • 22 replies
  • 9 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 16523 Views
  • 72 replies
  • 24 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 929 Views
  • 2 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 660 Views
  • 2 replies
  • 6 Helpful

EE TV with EE wifi but different account

Hello all. I have a Bt account which includes a BT TVIm wondering if it's possible to (now that BT tv is EE tv, and comes with a main box and mini  box and also allows to use apple 4k tv as a main box.Would it be possible to use EE tv(either using th...

EE broadband & TV minor issues

Hi all,It's worth starting by saying that my broadband and TV are good and that I had good service from the young lad, Harry, at my local EE shop (Newtownards NI) and from most of the helpline people on 150. It didn't go smoothly, including a double ...

HenryTudor8 by Established Contributor
  • 966 Views
  • 5 replies
  • 0 Helpful

Resolved! Wrong Hardware ?

Hi all,I'm due to swap from sky to EE tomorrow. Broadband and EE TV, my equipment has just arrived  which on the order is a smart hub plus and TV box pro.I have received the smart hub and a mini box ?The serial for the mini box however matches the se...

Sweed73 by Investigator
  • 837 Views
  • 6 replies
  • 2 Helpful

Order

I was supposed to talk to an agent today about an order for a tv package for me and my partner but after over an hour of trying could not get through to one. No way to send in an e-mail or leave a message .I’ve missed a deadline here today because of...

EE TV using own router or extender

Hi. Apologies if this is in the wrong section or has been asked before.I’ve just ordered EE TV with fibre broadband and have had a thought. Currently have ADSL with sky and use a mesh setup to extend the WiFi to the back of the house. With EE TV does...

LiamH42 by Contributor
  • 1212 Views
  • 2 replies
  • 0 Helpful

NEW EE TV

Having recently changed to NEW EE broadband and i was wandering when we can get prices and be able to get the new TV service...Trying to speak to anyone is a joke.

Eks71 by Established Contributor
  • 766 Views
  • 5 replies
  • 1 Helpful

Resolved! Internet mode and aerial mode

I wonder if I’m reading this right, or if the information is out of date. I’m under the impression that with the TV box pro I should be able to record four programmes. But the help pages appear to say that you can either run your box in “Internet mod...

HenryTudor8 by Established Contributor
  • 6797 Views
  • 1 replies
  • 1 Helpful