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We're making some changes to BBC recordings

JordanTA
EE Knowledge Specialist

From Tuesday 27th August, any BBC recordings made while in Internet Mode on the TV Box Pro will play from the iPlayer app. Recordings made before this switchover will play from your box as normal.

You may have seen that this was originally going to go ahead on the 21st August. Our plans have now changed, and this will appear on your box from the 27th August.

What you need to know:

Why is this change happening?

The way we watch TV is evolving, and EE TV is evolving with it. That’s why our TV Box Pro features Internet Mode, which enables customers to watch their favourite shows without needing an aerial installed.

Our TV channel partners (like the BBC) are adapting with this change and exploring new ways to give customers the best possible viewing experience when watching over the Internet.

As a part of this evolution, the BBC have asked TV providers for any future BBC programmes that are recorded to now play through BBC iPlayer. This will make sure that when our customers playback the content they watch it in the highest quality, pick up where they left off if watching on additional devices, get the most informed content recommendations and have the best overall experience when in Internet Mode.

 

 

  • TV
11 REPLIES 11
Mike_Harvey
Visitor

This is beyond a joke! I have just switched from Freesat because I was assured that I could record TV over the Internet.  The area I live in has poor reception via an aerial and the place I have recently moved to does not allow satellite dishes. The EE box seemed like the ideal solution, but now I discover that any BBC programmes are actually coming via iplayer and will expire whenever the BBC decide they should.  Worse still I cannot play my "recordings" within 15 mins of the programme finishing... I believe I have been mis-sold a poor solution to my needs. 

Peter_W
EE Community Support Team

Good afternoon @Mike_Harvey.

Welcome to the Community!

Whilst this didn't used to be the case, as the article from @JordanTA mentions, this is a change that has taken place on all TV platforms. 

If you feel like this wasn't made clear at the point of sale, I'd definitely recommend either reaching out to our customer care team, or alternatively you can raise this as a complaint

They'll be able to take a look into what you were initially sold, and make sure we've reviewed all of your options.

Peter