Unable to see options for EE TV as migrated BT customer

[norwoody]

I'm a long-time EE mobile user, and my BT FTTP account was migrated to EE in November 2023. I was interested in seeing pricing options for EE TV, but whenever I try to look via ee.co.uk/tv I get an error.

Can someone please advise?

I also get issues trying to manage my broadband, so I wonder if it's an issue with migrating me from BT to EE.

[DarrenDev · Accepted solution]

Unfortunately online ordering isn't currently available for existing customers - you'll need to call us. 

https://ee.co.uk/contact-ee/account-billing/ee-tv

[norwoody]

Thanks @DarrenDev - is this something on the roadmap at least?

[DarrenDev]

For sure.  We have a few issues with the ordering process that need to be fixed first - we'll get online account management sorted ASAP.

[norwoody]

Awesome, appreciate the speedy response. Thanks!

[c1992]

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