Unable to record anything on Channel 5

[Willow501]

Trying to record any C5 programme from the guide screen results in a message "Unable to recored this programme please try later"  Yes I have tried resetting the box  and no difference. been like it for a few days

[Peter_W]

Good morning @Willow501.

Welcome back to the Community 😊

When you've mentioned doing a reset on your Box, have you tried the steps specifically listed at the bottom here for 'Doing a full reset but keeping your recordings, series links and reminders'?

I'm not experiencing this issue myself when giving it a test, but another user reported similar issues recently and recommended that this helped resolve things.

Peter

[Willow501 · Accepted solution]

That solved it - thanks. bit of a pain having to log back into the various apps but at least the recordings weren't lost. I notice the "look what we've got" video that runs while scanning channels etc still reflects the old (and much better IMHO) my TV, guide screens

[Leanne_T]

Thanks for coming back and letting us know this is now sorted @Willow501 

Have a lovely Sunday.

Leanne 🙂