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Tv and netflix package

Mollys12
Visitor

‎11-09-2025 11:34 PM

A while ago I got hacked on my netflix through my package with ee, they changed my plan to premium. I got it cancelled so I thought but it happened again I then changed it back to the normal package and now its happened again! Has anyone else had this? Ee has been rubbish in helping solve this! Also my tv entertainment package has got so expensive and it won't let me cancel it! 

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎12-09-2025 08:24 AM - edited ‎12-09-2025 08:26 AM

@Mollys12  Did you change your Netflix password word ?  

Have you ever signed on to your Netflix account anywhere else and didn’t sign out of it ?  if you did that is still active until you stop it.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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