Tv Pro box pixilating

[remodot]

Hi Folks, we have 1Gb broadband a TV Pro box and 2 mini boxes. All has been good until a few days ago when the Pro box started pixilating on mainly BBC, other channels only slightly and not at all on streaming from Netflix, Now, firestick, Amazon etc. The mini boxes are both OK. The Probox is connected via an extender due to there being 3 walls between it and the router. The room where it is situated does get 100Mb but we had issues when we first got the box and EE supplied the extenders which have, up to now, been good.

I have rebooted the Pro box and the router but no improvement. Any thoughts? 

Thanks 

[Matt_124]

Are you using your TV Box Pro in Aerial Mode or Internet Mode?

[Profile closed]

@remodot 

Can you define ‘extender’? Is it WiFi or a powerline adapter?

With 1GB speeds, bandwidth isn’t going to be an issue, more likely interference that only affects the multicast channels delivered via the TV Guide.

Apps like Netflix use unicast, so it is a red herring when they work fine as they can buffer and deal with dropped packets of data which multicast channels struggle with.

[remodot]

BBC iPlayer, ITV X etc ask work fine as well.

[remodot]

Internet mode

[remodot]

Hi, thanks for getting back to me.  It's Internet mode. I've tried without and with powering plugged in but much the same but a bit better with ethernet cable plugged in. 

[remodot]

Hi, It's the powerline plugs which EE supplied when we had similar problems at the start. Until a few days ago it's been fine since the install fixes last May.

I have 3 Smart WFi Discs for the rings upstairs, it's a large house with bricks internal walls. 

Thanks

[Profile closed]

@remodot 

Thought as much.

Powerline can be a good solution but it doesn’t take much for interference to corrupt the signal.

It is a bit trial and error to fix from here, because if it was working fine before it means something you have plugged in recently is causing interference and needs to be removed from the chain.

This could be anything plugged in on the same electrical circuit like a fridge or Christmas lights that turn on and off.

[remodot]

Thanks I think iyou might have maybe found the problem. I have Sonos
surround system in the same room as the Pro box, have had it for around 5
years with no issues. Last week I upgraded the sound bar to a new more upto
date bar with more functionality, I went from a Beam to an Arc if that
helps.

I'll switch that off to see if it improves. I hope it isn't that as the
sound is great and it was expensive!!!
Thanks

[remodot]

I unplugged the new sound bar and it seems to be sorted, I say seems as I only watched about 10 minutes of tv with no issues. I plugged it back in and the pixilation returned albeit not as bad as it was last night. I then unplugged the ethernet cable from the Pro box connecting to the powerline, soundbar plugged in and working. This seems to be working (when we first switched from Sky to EE this was a problem). I'll leave it like this for a bit to see how stable it is.

If that doesnt work the mini box in our bedroom is plugged into a WiFI smart disc, I'm thinking I'll swap the disc from there to the Pro box and place the powerline in the bedroom as we tend to watch streaming channels on the tv in the bedroom.