Tv Box lagging

[MooseChew]

Have noticed for the last 2 weeks or so the tv box is lagging whilst watching any channel. Especially noticeable when trying to watch live sports. Not the Internet as could watch ITV 4 via ItvX on TV but when trying to watch on EE box just kept lagging. Have tried the usual suggestions; restart box, router etc but no success. Has there been a software patch which has caused this?

[DarrenDev]

What are you comparing it with, to know that it's lagging?  TV channels are always a bit behind live, due to the processing and distribution required.

[MooseChew]

Sorry should have been more specific. The picture is breaking up/freezing
like the Internet connection is slow but as mentioned don't believe that is
the issue as for example Now app on the TV is fine. It is only when
watching via the EE box that this happens.
Thanks

[DarrenDev · Accepted solution]

When you use any of the apps, they use "ABR" to show the video - they adjust the quality up and down, depending on network conditions.  They're also able to buffer more video, so can generally maintain a higher quality over time as they're not susceptible to network glitches.

The live channels are delivered via multicast at a fixed quality - if the network bandwidth isn't sufficient, there's no way to lower quality.  The video will just glitch instead.  That's what you're seeing.

Looking at the stats on your TV Box Pro, it's reporting that it has a "fair to poor" wifi signal.  This means the signal isn't strong enough to maintain a good video stream.

Is there a way you could boost the signal between them?  Slide the TV Box or hub slightly further out, if they're being hidden behind anything?  Failing that, you may need a wifi extender or powerline adapter.

[MooseChew]

All sorted thanks. It was the ceramic chicken! Was in front of the router.
Checked download speed before moving it and it was 64Mb, moved chicken and
up to 300Mb. Weird as it has been there a while now. Comment from wife was
that you should make routers more attractive if they need to be unfettered!
Thanks again

[MooseChew]

Sorry not resolved after all. Still happening. Internet speed test next to box was download speed of 122mb which surely should be sufficient. 

Just did speed test next to router which was 154mb. Thought it was minimum 400mb so something is not right here.

 

[DarrenDev]

I've just tested the download speed from your hub and it's showing 522 Mbps, so the connection is fine.

Looking at the stats on your TV Box today, it's reporting that the signal strength is the same but that the wifi noise level has decreased quite a lot.  So it's better than before, but still borderline strong enough.  Is there anything you could do temporarily, just to prove it works with stronger wifi?

[MooseChew]

Hi,

Not a great deal really. Unfortunately I can't upload the video I have showing the set up I have. The router is in the office which is next to the lounge where the TV Box is. My main question is what has changed recently; has there been patches applied to the box or router as 2 weeks ago everything worked fine. It isn't great if a TV box about 10ft away from the router doesn't work properly anymore. Tonight I will move the router as close as I can but see previous sentence.

[DarrenDev]

Your hub has switched Wifi channels a few times over the last few weeks, suggesting that it's seeing issues with interference.  The recommendation is that the TV Box should be within 5m of the hub, but there are other factors involved including line of sight, wall thickness/material, electrical appliances, etc.

If the wifi isn't strong enough then a wifi extender or powerline adapters would be the only realistic options.