TV

[AJS111]

I moved over to ee on 10th December 2024 and have had nothing but problems! I was promised like for like with what I had with sky and so far I have discovered that:

No disney app

No plus 1 channels

If recording 2 programmes you have to be watching one of them

Cannot play a recording while still recording

Won't play some recordings at all 

I complained as the HD channels were not included in the price and they credited my account with £20 as an apology and let me know about a special deal which would be cheaper for the full package for the next 3 months. I accepted and just over a week ago my bank refused the payment as it was almost double what was due! I rang up and they said the offer had not been put through and assured me it would be sorted . I have just logged into my banking and they have taken what they originally tried to, almost double what is due!! 

I'm honestly now at my wits end with this company and want to cancel my contract but the grace period has expired. I feel I have a good case though considering I have been lied to on many points and now been stolen from!! Any advice please before I go nuclear on them when the phone lines open lol! 

[Midnight_Voice]

@Weerab2024 

Thanks. How old was the Roku Hisense? Are we looking at potential reliability issues here?

[Weerab2024]

@Midnight_Voice the Roku Hisense was about 4 years old. I guess depending on how much it is used a TV could last about 4-5 years before issues begin if it used about 4 to 5 hours a day?

[Midnight_Voice]

@Weerab2024 

Richer Sounds and John Lewis both would both go bust with their six year guarantees if that were the case.

But it looks like the longevity of a TV set is based less on hours of use than technological change.

4 years isn’t very long, but there are people on the Sony Community who would kill for a lifetime like that 😛

[RD4t1sh]

I'm in a similar situation...

No "plus 1" channels - wife noticed it and would not stop moaning about it, and this is the worst.

No Disney app - and this is a deal breaker as I'm now paying for the service and can't watch it...

In addition, I have upgraded my phone contract to a new one "to get a better deal." I was promised that I would have all the same calling perks as before, but I lost my roaming add-on and had to call EE. They told me that they would listen to my conversation with the sales rep and get back to me, but no one ever did, yet... only been a week...

21 months left and I can't wait to go back to Virgin... 

[Midnight_Voice]

@RD4t1sh 

There are no plus 1 channels in IP Mode because the idea is that you just go back to whatever programme you want in the player that covers the main channel, and watch it there. It should be straightforward to click through from the EPG entry of the missed programme.

If you have a Box Pro and a TV aerial, plug the aerial into the box, reset and retune it, and you should find the plus 1 channels reappear. You may get the complaint though, that the lesser channels are only in SD, not the HD of IP Mode. 

If you have a Box Mini or an EETV AppleTV box, you are stuffed, except for the workaround above.

For Disney, see:-

https://community.ee.co.uk/t5/TV/Disney-plus-app-on-EE-Tv/m-p/1490205#M7619

[RD4t1sh]

Thanks. 

I have one Pro box with aerial + two mini boxes in the house from day one > so I'll try scrolling back in a Guide and see if Mrs can watch her soaps. Ta

As for Disney+ >  I'm stuffed...  

P.S. EE boxes (and remotes) look and feel cheap... another point to Mary here. 

[Midnight_Voice]

@RD4t1sh 

Counter with all the money you have saved by swapping to EETV from Sky.

[RD4t1sh]

I upgraded to the "Full Works" package, but honestly, it feels like I’m getting "half a job." I’m paying more than I used to, expecting premium service, but the experience hasn’t matched the promise.

A better price shouldn’t mean lesser service.

[Midnight_Voice]

@RD4t1sh 

Sorry, Virgin of course.

You can’t pay extra for premium service from EETV; but then you shouldn’t have to.

However, nothing you describe about EETV seems to be anything but the standard offering everyone gets, so there’s nothing to fix and nothing to improve 😢

What made you think you could get Disney? If an EETV rep told you you could, then you were missold, and you can ask EETV to listen to the recordings of your conversations, and if they find this was the case, they have to release you from the contract.

But otherwise you just have to suck it up, though maybe the Value team will make a contribution towards a Roku or Firestick with Disney on?

Our son told us today that EE had done the same package upgrade thing to him (4 family mobiles!) and they had unexpectedly lost roaming, so you are not alone there 😢

[AJS111]

So I posted on 26th December about being charged more than what I should have. I was offered a deal for the full works but full payment was taken. I was told that the recording of the phone call would need to be listened to, ok, fine. 

Got a call back today to be told that the manager had listened to the call and there was no such offer made!! I clarified that it was the correct phone call as I'd made a few and was told the content of the call and it was the right one. So now, in addition to being miss sold, theft from my bank account, I am now being lied to by 2 staff members!! 

Just emailed a formal complaint by saying that I understand if the person who gave me the offer made a mistake, but to be lying to me and labelling me a liar is shocking. Thing is, another member of staff listened to the same call on 20th December and confirmed that I was correct yet apparently,  he left no notes on the account. 

I demanded to speak to this manager, who, surprise, surprise, wasn't available. I then demanded a copy of the recording of the call. 

Unfortunately for them, I am more than capable and experienced enough to take them to court. They have been told in the complaint that I have my own evidence of the offer, and if they do not rectify this AND take disciplinary action against those 2 staff members,  I file a lawsuit.

I swear I have never dealt with a company as unprofessional and lacking in morals. I ended up putting the phone down as I was speechless!!