TV pro box Netflix app problem

[Gary2paws]

Problem with my EE TV pro box Netflix app.

This app keeps kicking me off Netflix after approx 4 minutes of watching on Netflix. This as been happening since end of March and after several reboots of both hub and TV pro box and a new box sent to me. This problem is still happening. 

Now I have been told that it's a Netflix update problem and they are trying to fix it. A call to Netflix and I was told they have no record of an update problem therefore, who is telling me the truth? Does anyone else have this problem? 

[MrA5H]

Your new TV will probably come with the  Netflix App already installed. 
I had watch via the Smart TV for a while. 
Be interesting to know if the new TV solves the issue. 
I think there maybe a poor batch of EE Routers giving many the Netflix issue. I found Prime and Apple all worked fine. 

PS: Have you watched Legends, on Netflix yet ?

[HN1969]

Haha, not yet but it is definitely on the list!  Good to know the other apps are working ok. Sounds like this is an issue that isnt going to be solved quickly!

[MrA5H]

I’d suggest, if the new TV does not change anything, and I’m guessing it won’t.
Get an EE Engineer in. Good Luck. 

[DarrenDev]

@MrA5H the swapping of your router wasn't the fix, and wasting engineer time isn't going to fix it for anyone else.  Agents are specifically instructed to NOT send engineers or replacement hardware for this issue.

[MrA5H]

Hi Darren, 

I had a new replacement  Router, ADSL and Cable to it. 
it fixed my issue. 
If you say this was not the reason for the fix, you must now know what the cause of the issue is. 
So what is the issue ?

[DarrenDev]

The issue isn't known, but it's not the router.  We know that much.

I have already explained that your issue was most likely resolved by improving the speed and/or reliability of your broadband through the changing of the filters/cables.

[MrA5H]

OK, so it’s still not known what the Netflix issue is. 

[Tyzz3r]

I’ve been having the same problems since I started my new contract with EE  had EE broadband before which included Netflix working all fine started a new contract with EE didn’t include Netflix so I bought it separately and it goes off after 4 minutes or so no matter what you stick on or what profile I use 

[DarrenDev]

@Tyzz3r your order included our latest EE hub.  This has improved your broadband speeds by 15%, however it has reduced reliability - this reinforces our current theory that errors downloading the video are causing the Netflix app to crash.  I'll add your example to the case notes. Thanks.

[HN1969]

Hi Darren,

I am assuming this is the same for me? I have just switched over with all the latest kit and the new TV didnt solve the problem as anticipated.

Thanks

Heather