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TV pro box Netflix app problem

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Gary2paws
Investigator
Investigator

‎10-04-2026 10:31 AM

 

Problem with my EE TV pro box Netflix app.

This app keeps kicking me off Netflix after approx 4 minutes of watching on Netflix. This as been happening since end of March and after several reboots of both hub and TV pro box and a new box sent to me. This problem is still happening. 

Now I have been told that it's a Netflix update problem and they are trying to fix it. A call to Netflix and I was told they have no record of an update problem therefore, who is telling me the truth? Does anyone else have this problem? 

70 REPLIES 70
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DarrenDev
EE Product Expert
In response to MrA5H

‎19-05-2026 03:19 PM

@MrA5H I've provided all the information I can on this topic at this time. You are welcome to categorise this issue in any way that makes you feel better, however it won't change anything.

The bug will be fixed when the bug is found, by whatever team is relevant.

You're unlikely to get any rebate. Netflix is available on multiple platforms, and is supported on pretty much any Smart TV made in the last 10 years. You're welcome to call the helpdesk and try.

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