TV pro box Netflix app problem

[Gary2paws]

Problem with my EE TV pro box Netflix app.

This app keeps kicking me off Netflix after approx 4 minutes of watching on Netflix. This as been happening since end of March and after several reboots of both hub and TV pro box and a new box sent to me. This problem is still happening. 

Now I have been told that it's a Netflix update problem and they are trying to fix it. A call to Netflix and I was told they have no record of an update problem therefore, who is telling me the truth? Does anyone else have this problem? 

[Millhouse1977]

Please add me to the investigation. Netflix. Errors, I'm having this problem on the probox and the minibox. As well, I have a reset the box at humourous times and phone customer services. And then suggests resetting everything and included the rooter, and this is not worked. 

[DarrenDev]

I've added your boxes to the investigation @Unbated @Millhouse1977 

[NeilMcG]

We are having the same issue with our EE Pro box and the Netflix app logging us out while using. Can you please add us to the list. Thank you. Darren

[DarrenDev]

Done @NeilMcG 

[Savo73]

Are we any closer to a resolution, im paying for a subscription that I can't use

[DarrenDev]

See my comment above @Savo73 :

https://community.ee.co.uk/t5/TV/TV-pro-box-Netflix-app-problem/m-p/1614910/highlight/true#M16957 

[Unbated]

Hi DarrenDev,

Interestingly, this happened for the NOW app watching Sky Sports the other evening. Longer viewing but it suddenly went back to the EE TV Home Screen without notice.
It’s so frustrating and I wish there was an exit process rather than the 2 years locked in. 

[Gary2paws]

It's all very well being told it could take months and use another device. I can't my only other device is not portable and I want to watch on my large TV. Another thing is that because we are now on a list of single figures, we are therefore prioritized less and expected to wait months while locked to a service EE cannot provide adequately. 

[Unbated]

Tried a reset (keeping “recordings” etc) and just tried Netflix again at 16:55. Got 10 mins this time before the crash back to EE TV Home.

It’s definitely EE’s interface with Netflix, as I can watch Netflix without interruptions on my smart TV using the same Netflix account. 

[DC120]

Please add me too as I am having this issue