TV package upgrade

[colmac6807]

Hi, am currently with BT for fibre and TV package, can I upgrade my tv plan through EE as they now provide the tv side ?

[Matt_124]

Currently you would deal with your existing TV service through BT as that is who the service is through and "EETV" is just the product name.

They may offer you the opportunity to migrate to EE for everything while speaking to them without being held to term, otherwise you can just "Flex" your TV package on the BT system to the package that suits the best through BT Customer Services.

You may also be able to Manage EETV through your BT online account.

[Midnight_Voice]

@colmac6807 

You can swap to EE. But I wouldn’t call it an upgrade, just an opportunity for EE to drag you into a world of hurt 😢

Avoid; upgrade through BT or not at all.

[Minkey1]

"You can swap to EE. But I wouldn’t call it an upgrade, just an opportunity for EE to drag you into a world of hurt 😢

Avoid; upgrade through BT or not at all."

The best piece of advice anyone could give here.

BTW,  I think I've found a previous YouView traveller.

Those were the days.

[Matt_124]

If done right, it's a better system when all is settled with the free multiroom and mobile benefits etc. ...But the odds are with the shape of the systems and processes currently, it would get messed up somewhere along the way.

They really need to tighten up the training and system barriers around account merges and migrations... Just driving complaints for the sake of what should be a simple fix.

[zulu17]

@colmac6807   your EETv is provided as a package on your broadband  service so if your broadband line is with BT then changes to your EETV  package would be via BT.  If you were to change broadband  to EE then the EETV  package would need to be set up as as a package on your new EE broadband  account.  

[Timbo45]

@colmac6807 

Be very careful when talking to BT about anything these days as their "guides" seem to be incentivised to switch you to EE without your agreement and/or knowledge. Happened to me recently and they tried to charge me more at the same time resulting with me contacting BT's executive office with a complaint.

Take @Midnight_Voice comment seriously.

[Midnight_Voice]

@Minkey1 

Me? Guilty as charged 😛

[Minkey1]

Ha. I knew I'd seen those ruggedly handsome features before.

I'd be discussing chromecast and android/apple. You'd be discussing Slingbox.

Here to tell the tale, that's the main thing 😉

[Midnight_Voice]

@Minkey1 

I am, just. The Slingbox isn’t. So my wife and I shall forever remain probably the only people to watch Countdown in HD from theirYouView box at home while thousands of miles away in Spain 😛