Hi there,
Firstly, I am not very technically gifted - far from it. I changed to EE full fibre 74 in June this year. My husband and I have various devices, smart phones, laptops etc. and two smart TV's - LG about 7 years old and Panasonic about 2 years old. Sometime in October the streaming apps on both TV's starting acting up. All the other devices work fine.
We mainly use Netflix, iPlayer and channel 4 apps and they started buffering at sometimes 25% or 99% but going no further. Sometimes they presented error codes sometimes not. The only fix is to unplug the TV's and restart. This fixes the issue until the TV's are put into standby mode (which LG and Panasonic recommend as they can send updates overnight). If turned on from standby the buffering issue starts again. Panasonic told me to long press the off button to start the TV afresh each time. This mostly does the trick. The LG doesn't have that function so has to be unplugged. I was told this creates a fresh 'handshake' between the apps and the router. I can understand this but it never happened when we first had the new router. Also after over an hour with EE customer support and them running various tests, resetting router and creating a 'comp 'network just for the TV's the problem is still present. Panasonic is blaming EE and EE are blaming Panasonic! How come I didn't have this problem until October? Who is ducking the blame? It is driving us mad. We wish we have never signed up for the full fibre. However, it's done so I'm desperate for some advice going forward. Surely I shouldn't be expected to reintroduce the router to the TV's everytime I want to watch something?? HELP!
Thanks
