TV box BT to EE

[AliH1970]

Help please!

I have recently moved from BT to EE and have lost all my TV purchases, films and the likes. Are these lost for good or is there a way of restoring them? 
Thank you in advance 😃

[DarrenDev · Accepted solution]

They should be there within 24 hours. If it's been longer than that then email us at eetvsupport@ee.co.uk with your account number and we can sort it.

[Christopher_G]

Hi @AliH1970 

Welcome to the community.

The purchases should still be linked to your account, but won't be stored on your EE TV box. Are you able to see and view them through the EE TV web Player?

Chris

[AliH1970]

Hi and thank you for your reply! I can access them through the EE TV web player but not on my TV.

hmmmmmmm???

[AliH1970]

Hello and thank you for your reply. Are you able to talk me through accessing them through the box or TV please?

Regarsds

[zulu17]

hi @AliH1970 

the guidance that was given by Darren's  earlier response was to email a specialist  support team specifically 

"They should be there within 24 hours. If it's been longer than that then email us at eetvsupport@ee.co.uk with your account number and we can sort it."