TV billing

Griffiths19 · ‎06-01-2026

We have had EE TV added to our bill. It was reduced to £30 a month for 3 months, yet we are not paying that? First month was around £70 and this month is £43.
We haven’t bought or rented anything so I’m unsure why it’s increasing? I may aswell pay the £80 a month😅

DarrenDev · ‎06-01-2026

Your previous bill was higher because it covered 2 months (you upgraded the day after your bill, so it wasn't until the following month that it could be charged). This bill is a few pounds higher, as your 3 months discount expire on 28th Jan, but your billing date is 5th Feb.

Ultimately, your bills across the 3 months from Oct 29th 2025 to Jan 28th 2026 do show exactly the £150 discount you were offered.

(Broadband is still charged on top of the TV subscription).

View solution in original post

Schockwave · ‎06-01-2026

Hello @Griffiths19 ,

Welcome to the community,

You would have to discuss this with EE customer service, as this is a public forum with no idea who you are and no account access, they will be able to take a look and see what is going on, as it is account based.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

DarrenDev · ‎06-01-2026

Your previous bill was higher because it covered 2 months (you upgraded the day after your bill, so it wasn't until the following month that it could be charged). This bill is a few pounds higher, as your 3 months discount expire on 28th Jan, but your billing date is 5th Feb.

Ultimately, your bills across the 3 months from Oct 29th 2025 to Jan 28th 2026 do show exactly the £150 discount you were offered.

(Broadband is still charged on top of the TV subscription).