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Community Activity
Being charged twice
I've just noticed today ( should of paid more attention to it but had lots of other things on my mind) that since taking out the new phone at the start of this year I'm being charged twice a month at the same ish rate each month. Once on the 4th an...
whenever I go to upgrade my broadband I get an error
hello,ive tried talking to support they just tell me to call sales to hear their deals. ive logged a complaint that no one replies to.I got an email upgrade broadband early for great deals. but whenever I go via the email, or upgrade through myEE etc...
Unable to make calls
I use wifi when I am in my house in Portugal to use internet, no problem browsing in the house or by using mobile data out the house. I want to use my IPhone to make UK calls in and out of the house, the phone does everything else it should do apart...
Cannot receive phone calls
We had EE installed on 15 March, since then we can make phone calls but cannot receive them. EE sent out for new phones - still no incoming calls spent all day yesterday on phone to them. Router only works when it thinks it will, even though light ...
TV buffering … slow broadband
Continued buffering on TV while watching via WiFi …. I have the full speed package … wondering if anyone else has this . I have repeatedly raised it with EE help , put in boosters etc , but still it struggles . Never had this either BT ever ?
Unavailable number
The same thing happens to my wife. We are in Portugal at the moment and for the last couple of calls from our son in Switzerland have gone straight to her voicemail so he contacted her on WhatsApp. A call from her sister in the UK said the number is ...
Request for Confirmation of Payment Completion and Cancellationof Further Charge
Dear EE Customer Service, I hope this message finds you well. I am writing to seek clarification and resolution regarding ongoing charges to my account, despite previous assurances from your team. According to my records, the payment for January 20...
Resolved! How to claim the free watch with S25 Ultra
I purchased my Samsung S25 Ultra online on Sunday with the view of claiming the free watch however it's asking for an invoice and proof of purchase. How do I find my invoice for the order? Thanks.
Failed delivery but no new updates for delivery?
Hi all.my EE mobile broadband router was delivered but then taken back by the driver as I didn’t have the authorised code to give him. Since then I have heard nothing about a redeliver. the automated chat is hopeless as it just repeats check my track...
Resolved! EE blocking website
EE is blocking this website https://www.verytastyworld.com/ It's a legit website which has been scanned many times and is deemed safe. Why would EE be blocking it?
