New to EE. When we stream a programme from e4 or some other services it's showing in standard definition with mo choice or settings to watch in HD. What are we doing wrong?
Not all programs are HD or upscaled becase they were not shot in HD.
Some of the older programmes we broadcast weren't made in HD, so we have to “upconvert” those from standard definition (720x576 pixels), but since 2011, we requested all of our commissioned programmes to be made in HD.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
If you mean the Channel 4 app, on the Box Pro or Box Mini, something you haven’t specified, it’s known to be pants on EETV, as neither EETV nor YouView have the clout to persuade Channel 4 to fix their shameful and pathetic offering 😢
*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*
