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TV BOX PRO

annandpaul
Investigator
Investigator

‎19-03-2025 07:04 PM

Hi, does anyone else have problems with the terestrial HD channels when receiving off air with this box?

Have had an engineer try another box but no change. When checking TV Signal Quality: Signal Strength is 100% but Signal Quality is 0%. Talked on phone to their technical team this afternoon but they were unable to resolve. They will not allow us to terminate our tv package until the end of the contract.

Any info or help would be much appreciated.

0 Helpful
12 REPLIES 12
annandpaul
Investigator
Investigator

‎29-03-2025 10:25 AM

Thank you all for your help. EE have now kindly resolved this issue.

Peter_W
EE Community Support Team
In response to annandpaul

‎29-03-2025 01:22 PM

Thanks for taking the time to update us on this @annandpaul.

I'm really glad to hear that our team managed to help get this sorted out for you.

You take care,

Peter

0 Helpful
Midnight_Voice
EE Community Star
EE Community Star
In response to annandpaul

‎29-03-2025 05:35 PM

@annandpaul 

For future usefulness, what was the issue, and how did EE resolve it?

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*
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