TNT sports recordings/schedule

[garybs29]

Any known issues with TNT sports channels on the box pro? Had multiple failed recordings since Saturday & when checking live channels the info is often showing the previous program still being on instead of whats actually on meaning recordings are not starting

[garybs29]

@DarrenDev  Any movement on this at all? 2 weeks later & still the same, so frustrating

[DarrenDev]

@garybs29  I'm just off a call with a number of people to discuss this.  We've confirmed that the EPG schedule is being published correctly, but the real time present/following data is sometimes not arriving.  This tells the TV Box what is on now/next, and also tells it when to start/stop recordings.  When it doesn't receive the signal, the box will extend the previous programme for up to 2 hours before giving up, meaning some recordings will fail and some will be unnecessarily extended.

The investigation continues ...

[garybs29]

@DarrenDev just an update, any recordings from Monday evening so far have worked this week

[DarrenDev]

That's a good sign.

discovery+ believe they identified why the present/following data wasn't always being sent to us and pushed a fix yesterday.  We'll be monitoring it for a few days more before we declare it fixed, but so far, so good.

[zulu17]

Currently 2:05pm (wed 13th) both TNt Sports 1 & 3 are broadcasting  programming  different to the EPG  .

[Why0why]

This inability to provide a suitable service has been going on for years. It was the same, for years, when it was BT. The excuses have worn thin. My last failure to get what I wanted- what I had paid for - was a recent NFL game in the wee hours. The first half of the recording was the pregame presentation. I missed the end of the game. 
Rather than blame other people EE need to take the lead and sort this out. Rely not on when the pregame starts but when the game itself (+overtime) is likely to finish. Set aside way more time that “advertised ” and if the game finishes within the allotted time fill in with the Highlights programmes. 

[DarrenDev]

@Why0why whilst that sounds simple to you, it really isn't.  We don't have a way to tag a programme as "may overrun", so we'd need to add padding onto the end of every recording - potentially up to 2 hours.  That would reduce the number of programmes you could record significantly, as the tuners would be permanently busy wasting disk space on programmes that haven't overrun.  The channel owners could do it, but then they'd lose money by scheduling fewer programmes each day - they'd rather schedule more in, and then cancel them if needed.

The proper solution is to have a way to updating the data in real-time, so that recordings are told exactly when to start and stop.  That's what we have now, and it had been working well for a long time - but companies and systems beyond our control were changed without notice. We're working as hard as we can to help them fix their issues, but it's taking them time.