Switch from BT to EE - Apple TV

[Merantun]

Switch of BBC, TV pack and phone from BT completed today but not being given the option to add Apple TV as an extra!

I've been told I'll need to return my BT disc which implies that I'm being sent an EE router, but no ref to this in order.

What's going on?

[Peter_W]

Hi @Merantun, welcome to the EE Community. 

We don't have access to your account via these forums to check the specific details of your order, but if the complete WiFi discs were offered as part of the BT package you may need to return these and look at a similar option through EE. 

If you get in touch with our broadband team, they'll be able to look at the order details directly and advise on what's happening.

Peter

[Merantun]

Thanks, Peter.

I had an email today confirming that a returns bag is on its way and that the only item I have to return is the Wi-Fi Disc.  So it seems that I am not being provided with an EE router - why not?!

That aside, why is Apple TV not appearing as an extra?  I had it with BT and would like to add again!

[Peter_W]

@Merantun We don't have the exact details of your order available to view via the Community, but if you reach out to our team they'll be able to check over this for you. 

With Apple TV+, customers currently get six months of this free when they sign up; you should be able to redeem this within the EE App once your service is live, but if you're struggling to see this our team should be able to assist with this too.

Peter

[Midnight_Voice]

@Merantun 

When I transitioned to EE from BT, they kept me on the BT router, but likewise wanted their Disc back.

It works fine, even without the Disc, on EE, and there have been suggestions that I am better off this way.

You will need to ask 150 where your Apple subscription has gone. Bits can fall off your plan as you cross over - my HD turned into Boost only, but that was no big deal.

Oddly though, although there is no sign of Apple in my Plan, when I look on my iPad, it says it is there, and billed through EE. And it is being billed. Can you check where Apple think you are in the scheme of things?

[Merantun]

Update 14 February:
I am bitterly regretting my decision to switch as somehow in the process I lost my BT landline.  Although I rectified this by ordering Digital Voice, I have not been told how to activate it with a non-digital (ie conventional cordless) handset.  I consequently have no working phone line and trying to contact EE has been a continuing "something went wrong - please try again" !  Links don't work - and still can't add Apple TV.

What an unmitigated nightmare!

[Merantun]

And furthermore, would like to order the Smart Wi-Fi extra, but not being given the option!

[Midnight_Voice]

@Merantun 

There should be a phone socket on the back of your router, possibly covered by a piece of paper saying ‘Digital Voice Customers only’, and you just peel this off, and connect whichever phone cable used to go into the BT Master socket into it. Job done!

Unless, that is, that is physically very inconvenient, as it would be for me, with my router being in the understairs cupboard. So BT supplied me with a WiFi Digital Adapter, placed where the Master Socket would have been, which solved that issue, and let me continue to use our existing DECT phones.

I also took a DV phone from BT, which likewise links to the router, by, I believe DECT.

[Merantun]

Many thanks, I've just tried this but neither of the connection plugs on my home phone cable  fits the green 'phone' socket - which didn't have a sticker over it.  At a total loss as to what to do next!

[Merantun]

Further update!

Having looked at a YT video, I have now succeeded in connecting the phone to the green socket and have a dial tone at last.  Digital adapter being sent - next step is to recover old number.

Thanks once again for steering me in the right direction.