Swapping EE TV box during contract

[sjbax09]

Hey,

Has anyone had any luck swapping their EE TV box mid contract? I’ve had issues with the EE box since I first got it so relied more on my google chrome and forgot about the box for the most part.

I phoned up today to enquire about swapping to the Apple TV but after talking to a couple of different agents I was told it couldn’t be done.

I guess they can replace the current box if it’s faulty but with the problems so far and lack of Disney + I still can’t see relying on it all that much.

Thanks

[Richardr66]

I swapped from the EETV box to the Apple box mid contract without difficulty about six months ago, and from memory I'm not the only one who has posted here having done it. Unless they have changed their policy, it is worth phoning up a different day and seeing if a different agent can help. The rest of my contract was unchanged, including the remaining length.

[sjbax09]

Good to know, thank you!

I called to ask based on other threads I’d seen  but I figured I must have missed something but as you said, policy might have changed.

I’ll try and give them another call soon.