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Sports channels poor picture quality

Lrjc
Contributor
Contributor

‎06-10-2024 06:26 PM

I have just moved over to EE TV and purchased the Big Sport package. The picture quality on both TNT sports and Sky Sports is terrible. I do not have an issue with other channels, just the sport channels. Which is what I watch most. Is there anything that can be done? I have tried to speak to EE but the phone lines for the TV always seem to be blocked up. Please advise if there is anything I can do to improve the quality. 

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21 REPLIES 21
DarrenDev
Ace Contributor
Ace Contributor
In response to Lrjc

‎09-10-2024 07:50 PM

Yes - it looks like when moving house, they just started a new contract rather than moving the old one. 

I've temporarily enabled HD for TNT Sports on your account - could you please check one of the TNT Sports HD channels and confirm whether the picture is improved?

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Lrjc
Contributor
Contributor
In response to DarrenDev

‎09-10-2024 07:55 PM

On the channel 408 the picture appears the same. On channel 430 it says I need to set it up 
(not sure whether you enabled that channel). But there seems to be no difference.

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DarrenDev
Ace Contributor
Ace Contributor
In response to Lrjc

‎09-10-2024 07:57 PM

Click ok to set up channel 430. It should just enable it. If not, try again in 15 minutes.

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Lrjc
Contributor
Contributor
In response to DarrenDev

‎09-10-2024 08:00 PM

Just tried it, that is worlds apart from the other channel.

 

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DarrenDev
Ace Contributor
Ace Contributor
In response to Lrjc

‎10-10-2024 10:08 AM

OK, so that at least confirms that it can show a good picture.  I'm afraid there's nothing further I can offer then, other than the suggestion to upgrade to HD.

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Lrjc
Contributor
Contributor
In response to DarrenDev

‎10-10-2024 10:13 AM

I don’t believe I should be paying extra to get a picture that is standard quality. It is ridiculous that I would be given a poor quality and then made to have to upgrade to get a decent quality picture.

DarrenDev
Ace Contributor
Ace Contributor
In response to Lrjc

‎10-10-2024 10:17 AM

Quality is subjective @Lrjc - it's good enough for other customers.  If it's not good enough for you then I'm afraid your only options are to use the discovery+ app or pay for the HD add-on.

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latifbank
Visitor
In response to DarrenDev

‎23-11-2024 06:17 PM

Was there anyway u fixed the issue or am I permanently stuck with low quality sports?

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Lrjc
Contributor
Contributor
In response to latifbank

‎23-11-2024 09:48 PM

I'll watch sky sports on Now Tv app and TNT sports on discovery app. Its a bit annoying to have to go into the apps but the quality is normal and I resfuse to spend more money for standard quality. Hope this helps you 

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Jimthejoiner3
Investigator
Investigator

‎21-01-2025 08:51 PM

I had poor pictures on live tv and terrestrial channels on my tv plus box     I had to disconnect my Ariel cable  reboot my box and choose to connect via internet rather than Ariel.   It has solved my issue 

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