Smart WIFI Plus this is the second hub that I have received and it will not conn

nigelglassey · ‎26-03-2025

Schockwave · ‎26-03-2025

Welcome to the community,

Please do not write the whole problem you are encounting in the title subject, but in the thread, as we cannot see your complete question and what you are doing to it not to connect to wifi. How far away are you from your router and what have you done so far?

I presume you are trying to connect to wifi or is the hub not connecting via the Ethernet port at all?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Chris_B · ‎26-03-2025

@nigelglassey What are the chances of having two routers doing the same thing? Sounds more like a setup problem than an actual router issue.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.