Hi @newnik
Welcome to the Community.
One Touch Switch is a new process brought in by Ofcom, the regulator for UK telecoms and broadband providers. It makes it easier to switch your broadband provider.
As part of your order, when you tell us who you are switching from we do the rest. You won't have to let your current provider know you're leaving them, we' then sort everything for you.
To confirm your old services are being cancelled, Sky will contact you about any services and benefits you may lose, or charges you may need to pay if you switch.
Hope this helps to make the process as easy as possible for you!
Ali
