Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

[Stoobs]

Purchased the DU8000 Samsung TV via add to plan

Was supposed to have a 24 month TNT Sports included 

I’ve been through my account and can only find options to buy TNT sports rather than activating it

[NaomiiLeeLA91x]

Hi I done all this except they said I don’t have the tnt sports but I do..

that’s what I ordered but I don’t know to get them to listen to me about it as the man argued with me again today stating they don’t offer it with this tv when they clearly do an still are on the website 

Product: Samsung 55 inch DU8000 Smart TV 24 month bundle with TNT Sports
Quantity: 1
Pay Today: £1.00
Pay monthly for 24 months: £17.00

[Leanne_T]

Hi there @NaomiiLeeLA91x 

Thanks for coming back to us. 

When did you place the order for the TV? Have you added this to an existing mobile account? 

If you have added this to your plan, please log into the EE app, do you have TNT Sport showing as an add-on? 

Thanks. 

Leanne.

[NaomiiLeeLA91x]

Hi Leanne,

I placed the order on the 10th may 2025 and it arrived 16th may 2025 the tv tech add on don’t even show on my add ons page and neither does tnt sports when I call they say they don’t even offer tnt sports with the tv to which I been arguing but I can’t get through to the man I spent a good 30 minutes arguing over this so a complaint was made open to which it’s still not sorted but it’s currently still the same offer on the website but this what I ordered plain and simple but I can’t seem to get through to him. 

Your order details
Product: Samsung 55 inch DU8000 Smart TV 24 month bundle with TNT Sports
Quantity: 1
Pay Today: £1.00
Pay monthly for 24 months: £17.00

[Leanne_T]

Thanks for coming back to me @NaomiiLeeLA91x 

Could you try the below steps to see if this works for you;

If you do not have an existing Discovery+ account then please try heading to www.ee.co.uk/tntsports and enter the mobile number that you have added your TV bundle to, confirm the PIN and then look for TNT Sports with an activate button. Hit that and follow the instructions to get setup.
If you do have an existing Discovery+ account head to www.bt.com/sport/activate-discovery-plus/ and login to that account and follow the steps to complete activation.

Leanne. 

[NaomiiLeeLA91x]

Hi Leanne I tried all this and hit with errors even the other link so I’m unsure what is happening thank you 

[Leanne_T]

Thanks for coming back to me with the extra details @NaomiiLeeLA91x 

I understand my colleague has been in touch on the community today to help you get this sorted.

Let us know how you get on 🙂

Leanne. 

[NaomiiLeeLA91x]

He has been in touch and it now works he’s a gem! All it toke was one good one from EE to sort it so I can’t thank you all enough for helping thanks again! 

[Leanne_T]

Hi @NaomiiLeeLA91x 

Thanks so much for coming back and letting us know this is now all working for you. 

I hope you have a great day 🙂

Leanne. 

[Duncan_girl30]

I tried this and said nothing to activate. I'm now back on phone with EE as its never been added and is missing from my account 

[Michael_D]

If it is coming up saying there is nothing to activate @Duncan_girl30, you are doing the right thing in speaking to our guides over the phone so they can look into it further.

Please keep us posted with how you get on.

Michael