Programs end before completion

[Yorky1664]

Is there a way that EE could do something about the entirely frustrating habit of recorded programs too too many times before completion! A suggestion of recording 2 programs in succession to perhaps the program you are interested would be covered by the second programme being delayed by what ever timing issue there might be! Hope you are all following this! Any suggestions would be appreciated! Intresting my previous Bt system rarely experienced this situation 👍

[DarrenDev · Accepted solution]

The system didn't change @Yorky1664 - only the name. It's running the same as it always has.

For most channels, recordings should end at the exact time that the broadcaster indicates that the programme has ended.  Some broadcasters are more reliable than others for these timings though.

The only exception to this is a few channels when in Internet mode, where we don't receive signals to show that the programme has ended - for these, the recording will stop at the scheduled time.  If you have a TV aerial available, then switching to aerial mode may produce better results.

Unfortunately there's nothing that can be done to improve this - many suggestions have been made, but all dismissed as infeasible.

[Yorky1664]

• Thanks Darren I did call
• into the local EE shop and see if they had any idea! One thing that did come up! By ( who decides what we watch) says in the “ Old days” Bt she says if you tried to record a program into a “slot” that had a recording “booked” the control who not allow this coming up with an instruction to the effect the “slot” was occupied! Thought she might be confused but not brave enough to explore this! Yorky 

[zulu17]

Not sure why all  potential solutions  are deemed infeasible (note Youview/EETV  haven't  really  explained over the past 10+ years  why  resolutions are not feasible ). 

Youview  and  branded  box suppliers will do at a cost what they get paid  to do.

[DarrenDev]

YouView development is a limited resource - they're a small team. To add this, other features/fixes would need to be descoped. The recording clash code has been deemed to be too large and complex to risk on a "minor" feature like padding, when improved data should solve 99.9% of problems.The industry is also moving away from recordings to catch up services, so wasting potentially a year developing/testing/releasing/fixing a feature that may never get used isn't deemed worth it - especially when the clipped recordings are most likely available on catch up too (the worst offenders for bad data are those who only show old/repeated programmes anyway).

[Proctorclaire]

Hugely frustrating and constantly doing this on my box. Another reason once contract up I'll be cancelling. Recordings always fail, boxes don't talk to each other, app is rubbish. Never had any of these issues with sky or virgin when had those. Only moved to EE from sky due to costs but I'd rather the extra cost now. 

[Yorky1664]

Yep similar story here, considering my options as the number of recordings that end before completion of program that is recording is silly🤔
Sent from my iPhone

[CT71]

I've found it's getting more frequent, there was a whole 4 minutes missing off an ITV programme I recorded the other day, and it didn't start late so no reason to be cutting off. 

Luckily it was also available on an app, if I'm going to be just using apps to guarantee being able to see a programme in full I too will be cancelling as soon as I can

[zulu17]

Are you able to confirm the programme , channel  (including itv region if itv 1)  and its scheduled date/time.