Picture breaking up on live tv

[andyjleslie]

Apps work fine but live TV breaks up and is unwatchable at least once a day. Very frustrating. 

[andyjleslie]

I am using pro TV box plugged directly into the EE hub

[Leanne_T · Accepted solution]

Hi there @andyjleslie 

Thanks for coming to the community. 

Have you tried restarting the router to see if this helps? 

If not and live TV continues breaking up, please get in touch with our TV tech guides and they can get the connection looked into. 

Thanks 🙂

Leanne.

[andyjleslie]

I have restarted my router and TV box. Nothing helps. On a more worrying note I had a call saying they were from EE and asked about the problem and then wanted to change to password to my Gmail account. I hung up at this point. The number was 07340 187429. Had an email from "community support" asking for best contact number - I feel foolish that I gave it and this is probably where the problem started. 

[andyjleslie]

I have restarted both the router and TV box many times