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Paramount + not loading

Jaxstarr
Investigator
Investigator

‎03-10-2026 07:51 AM

The Paramount+ app does not load on my eetv box.  I haven't been able to get past the logo screen for the last 2 days.

I've tried restarting both the box and router but that has not worked. My phone app works perfectly so it's not an account issue. 

Is anyone having the same issue or have any advice?

0 Helpful
13 REPLIES 13
DarrenDev
EE Product Expert
In response to Colin1302

‎05-10-2026 08:36 AM

If you call the EE helpdesk, the only advice they will be able to give will be a factory reset.  From our testing (we have a few boxes affected), a factory reset does appear to fix it.

I'll update here when I see relevant information on the YouView-reported fault.

0 Helpful
DarrenDev
EE Product Expert

‎06-10-2026 10:25 AM

Paramount and YouView are struggling with this - they've been unable to reproduce the issue, and so far haven't found any meaningful logs.

One question they've asked is when this issue was first seen. @Jaxstarr @Colin1302 do you know when you first experienced this issue?  Date, and approximate time, if possible?

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Colin1302
Investigator
Investigator
In response to DarrenDev

‎06-10-2026 03:59 PM

The first time I noticed it was on 3/10/2026, about 1800. The last time before that when it was OK was probably 28/9 or 29/9. I am still experiencing the same problem.

 

0 Helpful
DarrenDev
EE Product Expert
In response to Colin1302

‎06-10-2026 04:38 PM

Thanks @Colin1302 - YouView are still working with Paramount on this issue.  It looks to be related to their app update, but they believe it's only affecting a small number of users.  They're still trying to find out why.

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